When we receive an online order, a member of our team will get in contact with you to confirm the guitar specification, shipping address and a lead time. Whilst we keep many of our best selling models in stock, there are many configurations and options across the Lowden Guitars range and some guitars will be built to order.

UK and EU VAT is included in our online purchase price, as well as US import duty. For all other destinations worldwide any import tax or duty due is excluded and is the responsibility of the buyer/importer. These costs will usually be billed to you at point of import by the carrier. Please check the relevant government websites in your home country and/or state to view details.

For our merch shop, UK and EU VAT is included only.

Lowden Guitars offer a lifetime limited warranty to the first owner, once the warranty is registered with us online. Details of the warranty can be found in the book provided with your guitar and here. To register your warranty, use this page.

A member of our team will contact you after you order a guitar to confirm a lead time. Many guitars will be able to be dispatched within a few days. If we need to put a guitar into production for you, the lead time will be extended and we will communicate this to you clearly.

We ship worldwide from our home in County Down, Northern Ireland, and international shipping is free on all guitars.

All Lowden guitars are supplied with a hard case for protection, and we have plenty of experience shipping globally. We are responsible for the safe transit of your guitar until you it arrives at your door, wherever you are in the world.

We have dealers worldwide who continue to carry our guitars in stock and will be happy to place orders for you. Please see the 'Find a stockist' page for details.

The majority of the models we offer are available to purchase online. There is some room for customisation, but we are not currently offering all optional extras for online purchase. If your preferred model or options are not listed, please get in contact with us at contact@lowdenguitars.com to speak with a member of our team, or use the Chat function. Lowden dealers continue to offer the full range of instruments and configurations, and you can use the 'Find a stockist' page to locate your local Lowden dealer.

Please find more information on our shapes and sizes page

We are not currently able to offer financing options. This is something we are looking at and may introduce in time.

Lowden Guitars stand out for their exceptional craftsmanship, innovative bracing system, and unique tonewood combinations. Hand built in Northern Ireland and known for rich, articulate tones with excellent sustain and projection, our guitars are particularly favoured by fingerstyle players. The guitars feature comfortable, ergonomically designed necks and are hand-built with meticulous attention to detail, from the bracing to the finish. Lowden’s focus on tonal richness, clarity, and customisation options makes them a top choice for musicians seeking high-quality, nuanced acoustic and electric instruments.

Your Lowden guitar is supplied with a hard shell case that will provide protection when travelling or shipping, however this is not infallible. The most vulnerable parts of your guitar are at the base of the soundbox, and the headstock, and extra care should be taken to avoid unnecessary impacts to these areas.

When travelling with your guitar, prior to leaving, prepare your instrument by de-tensioning the strings and ensuring that there are no loose items in the case. You may also wish to place some soft padding material under the headstock area to provide extra support.

Never leave your guitar in a car on a sunny day. The rapid increase in temperature will cause softening of the glue and wood shrinkage compromising the integrity of your instrument and potentially causing damage. If you must travel with your guitar in a hot vehicle, ensure that the case is not directly in the sun; the best place is in the back seat. If travelling by air, the best place is of course on-board with you in the overhead compartment or the suit locker.

Please contact us to enquire about becoming an authorised repair shop or luthier.

There are many qualified luthiers who are capable of making repairs and adjustments to our guitars. However, we strongly recommend speaking to an authorised Lowden dealer or contacting us directly before any work is carried out on your guitar, as unauthorised repairs or adjustments make invalidate your warranty.

Lowden guitars are built using the finest tonewoods and materials sourced from around the world. We are committed to sustainability, and work with our suppliers to ensure timber and parts are harvested in a sustainable fashion. We use reclaimed woods where possible, including Alaskan sitka spruce from fallen trees and mahogany previously used in church pews and furniture. We aim to provide recyclable packaging in all cases.

We are currently not able to offer gift cards. Watch this space!

There is no change to our internal method of prioritising guitars. If we are unable to fulfil the order immediately, guitars will be put into production in the next available production batch after the order is received.

We offer workshops tours at our home around 30 minutes drive outside Belfast in County Down, Northern Ireland. These can be booked on a Friday at either 10:30am or 2pm for up to 6 people in total. There is no charge for the tour and there will be an opportunity to play a few guitars also. Let us know your preferred tour date and what guitar models you are interested in and we will do our very best to accommodate you.

All Lowden and Sheeran by Lowden Guitars are made in our workshop in County Down, Northern Ireland.

Once an order is placed we will be in contact to confirm. Our carriers include UPS and DHL, and when your guitar is despatched we will provide the tracking number email.

We're always keen to work with new dealers worldwide. Please contact us to express an interest in becoming a Lowden Guitars authorised dealer and a member of our sales team will assist.

George Lowden has been making guitars for over 50 years and the company has been through several iterations in that time. Whilst we don't have detailed records covering all periods of production, we can date your guitar fairly accurately based on the serial number, model designation etc.

We strongly recommend that any truss rod adjustments are only carried out by a trained specialist. Lowden Guitars cannot take responsibility for any damage caused by the guitar carrying out these adjustments. Our truss rods on guitars manufactured before December 2021 use a standard 'L' shaped 5mm allen key to make adjustments. For guitars built after December 2021 it is a 4mm key.

The truss rod itself can be a little difficult to access due to the strut running across the soundboard a few inches in front of it. However, if you have a soft surface to rest the guitar on, slacken off all 6 strings and set the guitar upright (headstock pointed towards the ceiling), then reach in through the sound hole and up towards the neck. De-tune the strings so you can easily put your hand through the sound hole. This should help you to clear the brace and access the truss rod. The adjusting nut is hidden in the sound box towards the top of the guitar.

Hold the allen key by the longer side and feel around for the adjusting nut when your hand is inside the sound hole. When found turn the key a quarter turn each time, clockwise to straighten the neck and anti-clockwise to allow it to curve.

All Lowden and Sheeran by Lowden guitars are fitted with Elixir 12-53 phosphor bronze strings.

Periodically we will make a run of limited editions. We will publish details online accordingly.

Yes, we can arrange for you to visit and collect the guitar in person.

There is no change for authorised dealers, who continue to carry our guitars and are able to place orders with us on your behalf.

We have a dedicated repairs department and can offer all kinds of work, from servicing and refretting, to neck resets and top replacements. Email us on contact@lowdenguitars.com or repairs@lowdenguitars.com for an assessment and quote.

Please contact us on contact@lowdenguitars.com or speak to us through the online Chat function.